LEGAL ADDENDUM
Design Subscription Terms
Design Subscription Terms
Design Subscription Terms
Last updated: June 2026 · Petra Bauer Digital Design and Consultancy · This document is an addendum to the General Terms & Conditions and applies specifically to the Design Subscription service.
These terms govern the Design Subscription service offered by Petra Bauer Digital Design and Consultancy. By subscribing, you agree to these terms in addition to the General Terms & Conditions.
These terms govern the Design Subscription service offered by Petra Bauer Digital Design and Consultancy. By subscribing, you agree to these terms in addition to the General Terms & Conditions.
01. Service overview
01. Service overview
The Design Subscription is a rolling monthly service that provides ongoing UX/UI, Product design and CRO support. Subscribers submit design requests on an ongoing basis and receive completed work within the agreed turnaround time.
Monthly fee - €2,999 / month
Billing - Upfront, start of each cycle
Active requests - 1 at a time
Turnaround - 2 to 3 business days
Revisions - Unlimited within scope
Pause - 1 pause per cycle, up to 2 weeks
The Design Subscription is a rolling monthly service that provides ongoing UX/UI, Product design and CRO support. Subscribers submit design requests on an ongoing basis and receive completed work within the agreed turnaround time.
Monthly fee - €2,999 / month
Billing - Upfront, start of each cycle
Active requests - 1 at a time
Turnaround - 2 to 3 business days
Revisions - Unlimited within scope
Pause - 1 pause per cycle, up to 2 weeks
02. How requests work
02. How requests work
Subscribers submit design requests via an agreed communication channel (Notion, Trello, email, or similar, confirmed at onboarding). Requests are worked on one at a time in the order they are received.
One active request at a time - a new request begins once the current one is completed or approved
Turnaround time - most requests are completed within 2–3 business days. Larger or more complex requests (full page redesigns, design systems, multi-screen flows) will be scoped with a longer timeline agreed upfront
Request clarity - the clearer and more detailed the request, the faster and more accurately it will be completed. Vague or incomplete briefs may require a clarification round before work begins
Subscribers submit design requests via an agreed communication channel (Notion, Trello, email, or similar, confirmed at onboarding). Requests are worked on one at a time in the order they are received.
One active request at a time - a new request begins once the current one is completed or approved
Turnaround time - most requests are completed within 2–3 business days. Larger or more complex requests (full page redesigns, design systems, multi-screen flows) will be scoped with a longer timeline agreed upfront
Request clarity - the clearer and more detailed the request, the faster and more accurately it will be completed. Vague or incomplete briefs may require a clarification round before work begins
Subscribers submit design requests via an agreed communication channel (Notion, Trello, email, or similar, confirmed at onboarding). Requests are worked on one at a time in the order they are received.
One active request at a time - a new request begins once the current one is completed or approved
Turnaround time - most requests are completed within 2–3 business days. Larger or more complex requests (full page redesigns, design systems, multi-screen flows) will be scoped with a longer timeline agreed upfront
Request clarity - the clearer and more detailed the request, the faster and more accurately it will be completed. Vague or incomplete briefs may require a clarification round before work begins
03. Scope of work
03. Scope of work
The subscription covers UX/UI and product design tasks including but not limited to:
Landing page and website design
Mobile and web app UI design
Component and design system work
Wireframes and prototypes
Research, User and Stakeholder interviews
UX improvements and redesigns
Copywriting
Usability testing
CRO audits
The subscription covers UX/UI and product design tasks including but not limited to:
Landing page and website design
Mobile and web app UI design
Component and design system work
Wireframes and prototypes
Research, User and Stakeholder interviews
UX improvements and redesigns
Copywriting
Usability testing
CRO audits
What is not included
What is not included
Development or coding
Content creation
Motion graphics or video production
Logo design or full brand identity creation
Print design
*If a request falls outside the scope above, we will let you know upfront and either decline or provide a separate quote for that work.
Development or coding
Content creation
Motion graphics or video production
Logo design or full brand identity creation
Print design
*If a request falls outside the scope above, we will let you know upfront and either decline or provide a separate quote for that work.
04. Revisions
04. Revisions
Unlimited revisions are included within the agreed scope of each request. Revisions must relate to the original brief, requests that significantly change the direction or scope of a task will be treated as a new request.
Unlimited revisions are included within the agreed scope of each request. Revisions must relate to the original brief, requests that significantly change the direction or scope of a task will be treated as a new request.
05. Capacity and availability
05. Capacity and availability
The Design Subscription is capped at 2–3 active clients at any one time to ensure quality and focus. If we are at capacity when you enquire, you will be offered a place on a waitlist. Capacity is confirmed before any subscription begins.
The Design Subscription is capped at 2–3 active clients at any one time to ensure quality and focus. If we are at capacity when you enquire, you will be offered a place on a waitlist. Capacity is confirmed before any subscription begins.
06. Pause policy
06. Pause policy
Subscribers may pause their subscription once per billing cycle for up to 2 weeks. To pause, notify us in writing before the pause period begins. Unused days during a pause roll over to extend the current billing cycle by the same number of days. Pauses cannot be backdated.
Subscribers may pause their subscription once per billing cycle for up to 2 weeks. To pause, notify us in writing before the pause period begins. Unused days during a pause roll over to extend the current billing cycle by the same number of days. Pauses cannot be backdated.
07. Billing and payment
07. Billing and payment
The subscription begins on the date when the first payment is received, this becomes the start date of your billing cycle
The monthly fee of €2,999 is invoiced 2 weeks before the start of each new billing cycle
Payment is due within 14 days of invoice issue this ensures payment is received before the next cycle begins
If payment is not received before the new billing cycle starts, work will be paused until the invoice is settled
VAT applies where required by Dutch law
The subscription begins on the date when the first payment is received, this becomes the start date of your billing cycle
The monthly fee of €2,999 is invoiced 2 weeks before the start of each new billing cycle
Payment is due within 14 days of invoice issue this ensures payment is received before the next cycle begins
If payment is not received before the new billing cycle starts, work will be paused until the invoice is settled
VAT applies where required by Dutch law
08. Intellectual property
08. Intellectual property
Our website uses cookies through Google Analytics to understand how visitors use the site. These are analytics cookies only, we do not use advertising or tracking cookies. You can disable cookies in your browser settings at any time.
Our website uses cookies through Google Analytics to understand how visitors use the site. These are analytics cookies only, we do not use advertising or tracking cookies. You can disable cookies in your browser settings at any time.
09. Cancellation and refunds
09. Cancellation and refunds
During the first 3 months
During the first 3 months
If you cancel mid-cycle during the first 3 months of your subscription, you will be refunded the unused portion of that month on a pro-rata basis. To cancel, notify us in writing and the refund will be processed within 14 days.
If you cancel mid-cycle during the first 3 months of your subscription, you will be refunded the unused portion of that month on a pro-rata basis. To cancel, notify us in writing and the refund will be processed within 14 days.
After 3 months
After 3 months
After the first 3 months, no refund is issued for a billing period already paid. Cancellation takes effect at the end of the current billing cycle. To avoid being charged for the next month, cancel in writing before the next billing date.
We recommend cancelling at the end of a billing period to make full use of the service you have already paid for.
After the first 3 months, no refund is issued for a billing period already paid. Cancellation takes effect at the end of the current billing cycle. To avoid being charged for the next month, cancel in writing before the next billing date.
We recommend cancelling at the end of a billing period to make full use of the service you have already paid for.
10. Intellectual property
10. Intellectual property
All design work produced under the subscription becomes the property of the client upon receipt of full payment for that billing cycle. Work produced in a cycle that has not been paid in full remains the intellectual property of Petra Bauer Digital Design and Consultancy until payment is received.
We reserve the right to display completed work in our portfolio unless a separate NDA or confidentiality agreement is in place.
All design work produced under the subscription becomes the property of the client upon receipt of full payment for that billing cycle. Work produced in a cycle that has not been paid in full remains the intellectual property of Petra Bauer Digital Design and Consultancy until payment is received.
We reserve the right to display completed work in our portfolio unless a separate NDA or confidentiality agreement is in place.
11. Communication and response times
11. Communication and response times
We aim to respond to messages and requests within 1 business day. Work is carried out on business days (Monday to Friday, excluding Dutch public holidays). Requests submitted on weekends or public holidays will be picked up on the next business day.
We aim to respond to messages and requests within 1 business day. Work is carried out on business days (Monday to Friday, excluding Dutch public holidays). Requests submitted on weekends or public holidays will be picked up on the next business day.
12. Termination by us
12. Termination by us
We reserve the right to terminate the subscription with 14 days written notice if:
Payment is consistently late or unpaid
The working relationship has broken down irreparably
Requests consistently fall outside the agreed scope
In the event of termination by us, a pro-rata refund will be issued for any unused portion of the current billing cycle.
We reserve the right to terminate the subscription with 14 days written notice if:
Payment is consistently late or unpaid
The working relationship has broken down irreparably
Requests consistently fall outside the agreed scope
In the event of termination by us, a pro-rata refund will be issued for any unused portion of the current billing cycle.
13. General
13. General
These Design Subscription Terms are governed by the laws of the Netherlands and should be read alongside the General Terms & Conditions. In the event of any conflict between these terms and the General T&Cs, these Subscription Terms take precedence for subscription-related matters.
These Design Subscription Terms are governed by the laws of the Netherlands and should be read alongside the General Terms & Conditions. In the event of any conflict between these terms and the General T&Cs, these Subscription Terms take precedence for subscription-related matters.
14. Contact
14. Contact
For any questions about the Design Subscription:
hello@petrabauer.design
For any questions about the Design Subscription:
hello@petrabauer.design