LEGAL
Terms & Conditions
Terms & Conditions
Terms & Conditions
Last updated: June 2026 · Petra Bauer Digital Design and Consultancy
These Terms and Conditions govern the relationship between Petra Bauer Digital Design and Consultancy ("we", "us", "our") and any client or visitor ("you") who engages our services or uses our website. By requesting or purchasing any service, you agree to these terms.
These Terms and Conditions govern the relationship between Petra Bauer Digital Design and Consultancy ("we", "us", "our") and any client or visitor ("you") who engages our services or uses our website. By requesting or purchasing any service, you agree to these terms.
01. Who we are
01. Who we are
Business name: Petra Bauer Digital Design and Consultancy
Business name: Petra Bauer Digital Design and Consultancy
KvK number: 85072346
KvK number: 85072346
VAT number: NL004047487B70
VAT number: NL004047487B70
Registered in: The Netherlands
Registered in: The Netherlands
Contact email: hello@petrabauer.design
Contact email: hello@petrabauer.design
02. Services
02. Services
We offer the following services:
Free mini CRO audit - a complimentary written report identifying 3 key conversion findings and actionable fixes for a single page
Full CRO & UX audit - a structured paid audit across six dimensions, delivered as a PDF report with a findings call (four tiers: Page Audit from €650, Funnel Audit, and Full CRO Sprint)
UX/UI design - user experience and interface design for websites, apps, and digital products
Product design - end-to-end product design including research, wireframing, prototyping, and visual design
The specific scope, deliverables, and timeline for each engagement are confirmed in writing before work begins.
We offer the following services:
Free mini CRO audit - a complimentary written report identifying 3 key conversion findings and actionable fixes for a single page
Full CRO & UX audit - a structured paid audit across six dimensions, delivered as a PDF report with a findings call (four tiers: Page Audit from €650, Funnel Audit, and Full CRO Sprint)
UX/UI design - user experience and interface design for websites, apps, and digital products
Product design - end-to-end product design including research, wireframing, prototyping, and visual design
The specific scope, deliverables, and timeline for each engagement are confirmed in writing before work begins.
We offer the following services:
Free mini CRO audit - a complimentary written report identifying 3 key conversion findings and actionable fixes for a single page
Full CRO & UX audit - a structured paid audit across six dimensions, delivered as a PDF report with a findings call (four tiers: Page Audit from €650, Funnel Audit, and Full CRO Sprint)
UX/UI design - user experience and interface design for websites, apps, and digital products
Product design - end-to-end product design including research, wireframing, prototyping, and visual design
The specific scope, deliverables, and timeline for each engagement are confirmed in writing before work begins.
03. Quotes, agreements and subscription
03. Quotes, agreements and subscription
CRO audit services are pre-priced and clearly listed on the relevant service page. Work begins upon receipt of the 50% deposit, no separate quote is required.
UX/UI and product design projects require a written quote before work begins. Work does not commence until the quote has been accepted in writing by the client and the 50% deposit invoice has been paid in full. Verbal agreements are not binding. All project scopes, timelines, and fees must be confirmed by email or written contract.
Design subscription is a rolling monthly service billed at €2,999 per month, invoiced upfront at the start of each billing cycle. There is no minimum commitment and you may cancel at any time.
CRO audit services are pre-priced and clearly listed on the relevant service page. Work begins upon receipt of the 50% deposit, no separate quote is required.
UX/UI and product design projects require a written quote before work begins. Work does not commence until the quote has been accepted in writing by the client and the 50% deposit invoice has been paid in full. Verbal agreements are not binding. All project scopes, timelines, and fees must be confirmed by email or written contract.
Design subscription is a rolling monthly service billed at €2,999 per month, invoiced upfront at the start of each billing cycle. There is no minimum commitment and you may cancel at any time.
04. Payment terms
04. Payment terms
Deposit: 50% of the total project fee is invoiced upfront. Work begins upon receipt of payment.
Final payment: The remaining 50% is invoiced upon delivery of the final deliverables.
Payment deadline: All invoices are due within 14 days of issue.
Late payment: We reserve the right to pause work or withhold final deliverables if payment is overdue.
Currency: All fees are quoted and invoiced in Euros (€) unless otherwise agreed.
VAT: VAT applies where required by Dutch law. Our VAT number is NL004047487B70.
Deposit: 50% of the total project fee is invoiced upfront. Work begins upon receipt of payment.
Final payment: The remaining 50% is invoiced upon delivery of the final deliverables.
Payment deadline: All invoices are due within 14 days of issue.
Late payment: We reserve the right to pause work or withhold final deliverables if payment is overdue.
Currency: All fees are quoted and invoiced in Euros (€) unless otherwise agreed.
VAT: VAT applies where required by Dutch law. Our VAT number is NL004047487B70.
05. Cancellation and refund policy
05. Cancellation and refund policy
CRO audits & Single design projects (UX/UI and product design)
CRO audits & Single design projects (UX/UI and product design)
Cancellation before work begins
If you cancel after paying the 50% deposit but before work has begun, the deposit is non-refundable. This compensates for time reserved and any preparatory work undertaken.
Cancellation after work begins
Once work has started, no refund is issued. The 50% deposit is retained and any additional work completed up to the point of cancellation will be invoiced at the agreed rate.
Cancellation before work begins
If you cancel after paying the 50% deposit but before work has begun, the deposit is non-refundable. This compensates for time reserved and any preparatory work undertaken.
Cancellation after work begins
Once work has started, no refund is issued. The 50% deposit is retained and any additional work completed up to the point of cancellation will be invoiced at the agreed rate.
Design subscription
Design subscription
During the first 3 months
if you cancel mid-cycle, you will be refunded the unused portion of that month on a pro-rata basis.
After 3 months
no refund is issued for a billing period already paid. To avoid being charged for the next month, cancel before the next billing date.
We recommend cancelling at the end of a billing period to make full use of the service you have paid for.
During the first 3 months
if you cancel mid-cycle, you will be refunded the unused portion of that month on a pro-rata basis.
After 3 months
no refund is issued for a billing period already paid. To avoid being charged for the next month, cancel before the next billing date.
We recommend cancelling at the end of a billing period to make full use of the service you have paid for.
Free mini audit
Free mini audit
The free mini audit involves no payment and therefore no refund policy applies.
The free mini audit involves no payment and therefore no refund policy applies.
Exceptional circumstances
Exceptional circumstances
In the event of significant failure to deliver on our part, we will work with you in good faith to find an appropriate resolution.
In the event of significant failure to deliver on our part, we will work with you in good faith to find an appropriate resolution.
06. Delivery and timelines
06. Delivery and timelines
Free mini audit: delivered within 2 business days of receiving the completed request form
Single page audit; delivered within 4 business days
Funnel CRO audit: (up to 3 pages) typically delivered within 1 week; exact timeline confirmed before work begins and dependent on scope
Full CRO audit: (up to 6 pages) timeline will be confirmed in the written quote
Single design projects: (UX/UI, Product design) timeline will be confirmed in the written quote
Timelines are estimates based on agreed scope. Delays caused by late delivery of client materials (access, assets, feedback) may extend the timeline accordingly.
Free mini audit: delivered within 2 business days of receiving the completed request form
Single page audit; delivered within 4 business days
Funnel CRO audit: (up to 3 pages) typically delivered within 1 week; exact timeline confirmed before work begins and dependent on scope
Full CRO audit: (up to 6 pages) timeline will be confirmed in the written quote
Single design projects: (UX/UI, Product design) timeline will be confirmed in the written quote
Timelines are estimates based on agreed scope. Delays caused by late delivery of client materials (access, assets, feedback) may extend the timeline accordingly.
07. Client responsibilities
07. Client responsibilities
To enable us to deliver the agreed services, you agree to:
Provide timely access to any materials, platforms, or information requested
Provide clear and consolidated feedback within agreed review periods
Ensure that any materials provided to us do not infringe third-party rights
Notify us promptly of any changes to project scope or requirements
To enable us to deliver the agreed services, you agree to:
Provide timely access to any materials, platforms, or information requested
Provide clear and consolidated feedback within agreed review periods
Ensure that any materials provided to us do not infringe third-party rights
Notify us promptly of any changes to project scope or requirements
08. Intellectual property
08. Intellectual property
Our website uses cookies through Google Analytics to understand how visitors use the site. These are analytics cookies only, we do not use advertising or tracking cookies. You can disable cookies in your browser settings at any time.
Our website uses cookies through Google Analytics to understand how visitors use the site. These are analytics cookies only, we do not use advertising or tracking cookies. You can disable cookies in your browser settings at any time.
09. Data security
09. Data security
Ownership of deliverables
Ownership of deliverables
Upon receipt of full and final payment, all intellectual property rights in the final deliverables transfer to the client. Until full payment is received, all work remains the intellectual property of Petra Bauer Digital Design and Consultancy.
Upon receipt of full and final payment, all intellectual property rights in the final deliverables transfer to the client. Until full payment is received, all work remains the intellectual property of Petra Bauer Digital Design and Consultancy.
Portfolio rights
Portfolio rights
We reserve the right to display completed work in our portfolio and use it for promotional purposes, unless otherwise agreed in writing. Where work is shown in the portfolio, we will not disclose any confidential client information.
We reserve the right to display completed work in our portfolio and use it for promotional purposes, unless otherwise agreed in writing. Where work is shown in the portfolio, we will not disclose any confidential client information.
Third-party assets
Third-party assets
If the project involves third-party assets (fonts, stock imagery, plugins), it is the client's responsibility to ensure appropriate licences are obtained and maintained.
If the project involves third-party assets (fonts, stock imagery, plugins), it is the client's responsibility to ensure appropriate licences are obtained and maintained.
10. Confidentiality
10. Confidentiality
We treat all client information, including business data, analytics, strategy, and project details as confidential. We will not share this information with third parties without your consent, except where required by law or where explicitly agreed (for example, with subcontractors under a confidentiality agreement).
Where a separate Non-Disclosure Agreement is signed, its terms take precedence over this clause.
We treat all client information, including business data, analytics, strategy, and project details as confidential. We will not share this information with third parties without your consent, except where required by law or where explicitly agreed (for example, with subcontractors under a confidentiality agreement).
Where a separate Non-Disclosure Agreement is signed, its terms take precedence over this clause.
11. Liability
11. Liability
We deliver all services with professional care and skill. However:
We do not guarantee specific conversion rate improvements or business outcomes as a result of our work
Our total liability for any claim arising from a project is limited to the total fees paid for that project
We are not liable for indirect or consequential losses, including loss of revenue or profit
We deliver all services with professional care and skill. However:
We do not guarantee specific conversion rate improvements or business outcomes as a result of our work
Our total liability for any claim arising from a project is limited to the total fees paid for that project
We are not liable for indirect or consequential losses, including loss of revenue or profit
12. Amendments to scope
12. Amendments to scope
Any changes to the agreed project scope must be requested in writing. Additional work outside the original scope will be quoted separately and will require written approval before proceeding.
Any changes to the agreed project scope must be requested in writing. Additional work outside the original scope will be quoted separately and will require written approval before proceeding.
13. Governing law
13. Governing law
These Terms and Conditions are governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of the competent Dutch courts.
These Terms and Conditions are governed by the laws of the Netherlands. Any disputes will be subject to the jurisdiction of the competent Dutch courts.
14. Changes to these terms
14. Changes to these terms
We may update these Terms and Conditions from time to time. The date at the top of this page reflects the most recent update. Continued use of our services after any changes constitutes acceptance of the updated terms.
We may update these Terms and Conditions from time to time. The date at the top of this page reflects the most recent update. Continued use of our services after any changes constitutes acceptance of the updated terms.
15. Contact
15. Contact
For any questions about these Terms and Conditions:
hello@petrabauer.design
For any questions about these Terms and Conditions:
hello@petrabauer.design